Answers made simple.
Find help with plans, viewing options, contributions, and your account.
Plans & connections
What is a connection?
One connection lets one device stream at a time. Choose up to five simultaneous connections to fit the way you watch.
Can I watch on multiple devices in different locations?
Watch together—even when you’re apart. ZYON TV is not tied to one IP address or location. With a multi-connection plan, devices can stream at the same time in the same home or from separate locations. Each active stream uses one connection, so stay within your plan’s connection limit.
Which subscription terms are available?
Choose Monthly (1 month), Quarterly (3 months), Six Months, or Yearly (12 months). Plans show the current membership contribution for each term and connection count.
Are membership contributions monthly or for the full term?
The main membership contribution is the total for your selected term and connection count. The monthly equivalent helps you compare plans; it is not a monthly installment option.
Channels & viewing
What can I watch?
Explore live TV, movies, and series: local and cable channels, movie channels, sports, TV series, and movies.
Which sports, local channels, and international packages are available?
Options may include NFL, college sports, soccer, basketball, baseball, hockey, local networks, and international programming. Contact ZYON TV about specific channels, teams, events, or regions.
What picture quality and program guide options are available?
HD and 4K options depend on the content, your device, and connection. Compatible apps can show a program guide (EPG) for available channels.
Can I save favorites, and does the lineup change?
Compatible apps let you save favorites in Live TV, TV Series, and Movies. Favorites controls vary by app, and channel and on-demand selections may change over time.
Setup
Where are the setup guides?
Setup Instructions has a section for each device, with a step-by-step app guide where ZYON TV has approved one. Watch TV explains how watching works.
What do I need for streaming?
A compatible device and app, an internet connection, and an active TV account. No satellite dish is required.
What is my TV login?
A username, a password and a server address that ZYON TV sends when your service starts. You enter them in your TV app. They are not your ZYON TV website password.
Devices
Which devices can I use?
Fire TV and Fire Stick, Apple TV, Android phones and tablets, iPhone and iPad, smart TVs, and Windows or Mac computers, using a compatible TV app.
Can I watch in my web browser?
Watch ZYON TV through a compatible TV app. Watching inside this website is not available.
How many devices can watch at the same time?
Your plan sets the number of connections. Each device watching at the same time uses one. You can install the app on more devices than that, but only that many can play at once.
How can I improve playback, and do I need a VPN?
Check your connection, restart your app and device, and try Ethernet for steadier playback. Stay within your connection limit. A VPN is optional; check your app and service compatibility.
Contributions
Can I contribute online?
Not yet. Online contributions open in a later update. Until then, contact ZYON TV to start or renew your membership. No contribution is collected through this site.
Where do I see my contributions?
Log in and open Contributions. It lists your contributions and your current plan.
How do cancellations and refunds work?
Membership contributions are final and non-refundable once collected, except where the law requires otherwise; see the No Refund Policy. Cancelling a scheduled change or an automatic contribution stops future collection only before it begins.
Renewal
Will my plan renew automatically?
Not today. Plans do not renew automatically. Automatic renewal (Automatic Contributions) will be optional, and you will be asked before it is turned on.
How do I renew?
Contact ZYON TV before your expiration date to renew. Online renewal opens with online contributions.
Where do I see my expiration date?
Log in and open My Service. Your service status and expiration date are shown at the top.
What happens when my service expires?
Your TV login stops playing until you renew. Your ZYON TV website account, membership number and details stay, so you can renew at any time.
Membership & account
Do I need to choose a plan to create an account?
No. Create your free account first, then choose a plan when you’re ready.
What is my membership number?
Each member account gets a membership number automatically, such as NTV-000123. You will find it at the top of My Service. Mention it when you contact ZYON TV.
I am already a ZYON TV member. Do I need a new account?
Contact ZYON TV before creating a new account so your existing service can be linked to the right account.
How do I update my name, address, or phone number?
Log in, open Profile, change your details, and choose Save Changes.
Account security
Is my portal password the same as my TV login?
No. Your member portal password protects this website. Your TV app uses separate login details from ZYON TV. Never share either one in chat or email.
Can I add a second sign-in step?
Yes. In Profile, open Security and set up two-step sign-in with an authenticator app. After that, you enter a 6-digit code from the app each time you log in.
How do I change my password?
In Profile, open Security, enter your current password and your new password twice. Changing it also signs you out on your other devices.
I lost a phone or think someone else signed in. What should I do?
Change your password, then open Devices in Profile and choose Sign out all devices. Contact ZYON TV if you need more help.