Cancellation and Refund Policy

ZYON TV is a private membership program administered by Aspyn Holdings LLC. Membership contributions support participation; IPTV is an included membership benefit at no additional charge. The contribution amount, term and included connections are disclosed for the selected ZYON TV plan before acceptance. The selected plan schedule controls over any generic monthly or seat examples in this working draft. NEXATV PRIVATE MEDIA AND TECHNOLOGY ASSOCIATION REFUND & CANCELLATION POLICY Effective Date: [TO BE ADOPTED] Administrator: Aspyn Holdings LLC ARTICLE I — PURPOSE This Policy establishes procedures for cancellation, refunds, service credits, and billing disputes involving the ZYON TV Private Media and Technology Association membership program. This Policy forms part of the applicable Private Membership Agreement. ARTICLE II — MEMBERSHIP TERM 2.1 — Monthly Membership Membership is offered on a month-to-month basis. 2.2 — Advance Billing Membership contributions are ordinarily collected in advance for the upcoming membership period. 2.3 — Renewal Membership renews monthly only where the Member has affirmatively authorized recurring billing. ARTICLE III — MEMBER CANCELLATION 3.1 — Right to Cancel A Member may cancel membership at any time. 3.2 — Cancellation Methods Cancellation may be submitted through: a. The designated online membership portal. b. The published membership support channel. c. Another cancellation method expressly provided by the Administrator. 3.3 — Effective Date Unless applicable law requires otherwise, cancellation becomes effective at the conclusion of the current contribution period. 3.4 — Future Billing No new membership contribution shall be charged for a billing period beginning after cancellation becomes effective. 3.5 — Confirmation The Administrator shall provide electronic confirmation of cancellation. ARTICLE IV — ADDITIONAL TELEVISION SEATS 4.1 — Seat Removal Members may request removal of additional authorized television seats. 4.2 — Effective Date Unless otherwise required by applicable law, seat removal becomes effective at the end of the current contribution period. 4.3 — Future Charges Removed seats shall not be included in subsequent billing periods. ARTICLE V — REFUNDS 5.1 — Voluntary Cancellation Voluntary cancellation ordinarily does not result in a prorated refund for a current contribution period during which the contracted service remains available. 5.2 — Billing Errors Verified duplicate charges, unauthorized charges, or other billing errors shall be corrected. 5.3 — Failure to Activate If the Administrator cannot activate the principal included service benefit within a reasonable period after contribution, the Member may request cancellation and an appropriate refund. 5.4 — Material Service Failure Where a material service failure substantially prevents delivery of the principal paid membership benefit, the Administrator shall provide an appropriate remedy based on the circumstances and applicable law. Remedies may include: a. Service restoration. b. Extension of the included service benefit period. c. Reasonable service credit. d. Prorated refund. e. Cancellation and refund where required. 5.5 — Provider Discontinuation If the contracted IPTV service is permanently discontinued and no reasonably comparable authorized replacement is available, the Administrator shall provide appropriate cancellation and refund remedies for undelivered preincluded service benefit. ARTICLE VI — BILLING DISPUTES 6.1 — Submission Members may submit billing disputes through the designated support channel. 6.2 — Review The Administrator shall review disputes in good faith and request only information reasonably necessary to investigate. 6.3 — Resolution Verified errors shall be corrected within a reasonable period and in accordance with applicable law. 6.4 — External Rights Nothing in this Policy restricts a Member’s legally protected rights to dispute charges with a contribution provider or financial institution. ARTICLE VII — FAILED CONTRIBUTIONS 7.1 — Notice The Administrator may notify Members of unsuccessful contributions. 7.2 — Opportunity to Cure Members may be given a reasonable opportunity to update contribution information. 7.3 — Suspension Service may be suspended or terminated for continued noncontribution in accordance with the Membership Agreement and applicable law. ARTICLE VIII — FRAUD AND MISUSE The Administrator may investigate credible evidence of fraudulent activity or material violation of service-use restrictions. Refund determinations shall be made consistently with the Membership Agreement and applicable law. ARTICLE IX — STATUTORY RIGHTS Nothing in this Policy shall waive or restrict rights that cannot lawfully be waived under applicable federal or state law. ARTICLE X — CONTACT Aspyn Holdings LLC ZYON TV Private Media and Technology Association Support Email: [CONTACT EMAIL TO BE CONFIRMED] Membership Portal: https://nexatv.us Mailing Address: [NEXATV MAILING ADDRESS TO BE CONFIRMED] ARTICLE XI — ADOPTION This Policy is adopted by the Administrator as part of the Association’s membership documentation. Authorized Representative: __________________________ Signature: __________________________ Date: __________________________